jeetwin's Privacy Policy

1. Introduction and Scope

This privacy policy ("Policy") applies to all services on the jeetwin platform. When you create an account on jeetwin, use the platform, or contact us, you are considered to have accepted the terms of this Policy.

jeetwin always respects user privacy. Reading our Terms and Conditions alongside this privacy policy will help you understand the complete legal framework of the platform.

This policy applies to all individuals residing in Bangladesh who use the jeetwin platform. You are requested to read this policy carefully before using any service on the platform.

2. Information Collection

jeetwin collects two types of information — information you provide directly and information collected automatically. A detailed description of both categories is given below.

2.1 Information You Provide Directly

Information you provide yourself during account registration, verification, and use of services:

• Full name and date of birth
• Mobile number and email address
• National ID number or passport number (for identity verification)
• Bank account details or mobile financial service details (bKash, Nagad, Rocket)
• Any other information you provide, such as messages submitted in support tickets

2.2 Automatically Collected Information

When you use the jeetwin platform, certain technical information is collected automatically. This information is essential for ensuring the security and functionality of the platform:

• IP address and Device ID
• Browser type, language, and operating system
• Time spent on the platform, pages visited, and click patterns
• Transaction history and gaming activity logs
• Login time and location information for the app or website

2.3 Information Collected from Third Parties

In some cases, we may also collect information from trusted third-party sources for identity verification or fraud prevention. This process is conducted in a fully lawful and secure manner.

3. Purpose of Information Use

jeetwin uses your information only for specific and legitimate purposes. We never misuse information. The main purposes for which information is used are as follows:

1. Account management and verification: Completing registration, confirming identity, and ensuring secure login.
2. Processing financial transactions: Completing deposits and withdrawals, verifying payments, and maintaining transaction records.
3. Providing customer support: Resolving your issues and ensuring effective support.
4. Platform improvement: Analysing user experience to improve service quality.
5. Security and fraud prevention: Identifying suspicious activity and ensuring platform security.
6. Ensuring responsible gaming: Monitoring user gaming behaviour and providing support where needed in accordance with responsible gaming guidelines.
7. Marketing communications: Sending promotional information, offers, and updates with your consent. You can stop these communications at any time.

4. Sharing Information with Third Parties

jeetwin may share information with third parties in limited and specific circumstances. Each of these circumstances is clearly set out below:

4.1 Payment Processors

To complete transactions via bKash, Nagad, Rocket, or bank transfer, the necessary information is shared with the relevant payment institution. This information is used solely for transaction verification.

4.2 Technology and Security Partners

Specific information may be used when working with trusted technology providers to ensure platform security and prevent fraud.

4.3 Legal Obligations

Information may be provided in accordance with applicable law in response to a court order or a lawful request from a law enforcement authority.

4.4 Business Transfer

In the event of a business merger, acquisition, or other corporate change, user information may be transferred to the new operating entity. Users will be informed in advance in such cases.

Your personal information is not shared with third parties for any reason other than those stated above.

5. Cookies and Tracking Technologies

Cookies and similar tracking technologies are used on the jeetwin website and app. These technologies help the platform operate in a more personalised and effective manner.

5.1 Types of Cookies

• Essential cookies: These cookies are necessary for maintaining login sessions and running core platform functions. Without them, the platform will not work properly.
• Functional cookies: Used to remember your language preference, theme settings, and other customisations.
• Analytical cookies: Used to analyse platform usage and improve service quality. This information is generally aggregated and non-personally identifiable.

5.2 Cookie Controls

You can control or reject most cookies by changing your browser settings. However, disabling essential cookies may cause some platform functions to not work properly.

6. Data Security Measures

jeetwin follows internationally recognised technical and administrative measures to protect your information. Security is one of the core foundations of our platform.

6.1 Technical Security

• SSL/TLS Encryption: All information sent from your browser or app to our servers is protected through SSL encryption.
• Two-factor verification (OTP): OTP verification is used for important actions such as login and withdrawal.
• Data encryption: Sensitive information stored on the platform is protected by industry-standard encryption.
• Regular security audits: Regular security assessments are conducted to identify vulnerabilities in the platform.

6.2 Administrative Security

• Staff access to information is limited and controlled — only staff who require it can view data.
• All staff receive training on data privacy.
• Strict internal measures are in place against violations of the data protection policy.

7. Data Retention Period

jeetwin does not retain your information beyond the period necessary. The retention period is determined based on the type of information and the purpose for which it is held.

• Active account data: Retained for as long as your account remains active.
• Financial transaction records: Retained for the period required to meet legal obligations.
• After account closure: Some information may be retained for a specified period after account closure due to legal obligations, after which it is securely deleted.
• Marketing data: If you unsubscribe from communications, marketing-related information is deleted in due course.

8. User Rights

As a user of the jeetwin platform, you have several important rights over your own information. We respect these rights and help you exercise them.

1. Right to know: If you want to know what information we hold about you, you can contact us.
2. Right to correction: You can request the correction of inaccurate or incomplete information in your profile.
3. Right to deletion: In certain circumstances you can request that your information be deleted, although some information may need to be retained due to legal obligations.
4. Right to object to processing: You can object to your information being used for marketing purposes.
5. Right to data portability: In certain cases you can request to receive your information in a specified format.
6. Right to withdraw consent: Where information processing is based on your consent, you can withdraw that consent at any time.

To exercise any of these rights, send us a request at the address listed in the contact section below. We will try to respond as promptly as possible. For general questions you can also visit our FAQ page.

9. Protection of Minors

All jeetwin services are for individuals aged 21 or above only. We do not collect information from any minor or permit them to use the platform.

An age verification process is followed at the time of account registration. If we become aware for any reason that a minor has registered, that account and all associated information will be deleted immediately.

10. Policy Changes & Updates

jeetwin reserves the right to change or update this privacy policy as needed. This policy may change from time to time due to technical changes, legal requirements, or improvements to the service.

We will notify you of any significant changes — via your registered email or through a notice when you sign in to the platform. The "Last Updated" date at the top of the policy always indicates the time of the most recent change.

Continued use of the platform after any changes will be considered as your acceptance of the new policy. You are therefore advised to visit this page regularly.

11. Contact & Complaints

If you have any questions, concerns, or complaints regarding the privacy policy, please contact us. Our support team provides assistance in Bengali and English, 24 hours a day, 7 days a week.

To learn more about us, you can visit our About Us page. For privacy-related requests and complaints, contact us at the email below:

Email: [email protected]

You can also speak directly with our support team via live chat. After receiving your request, we will try to respond as quickly as possible.